Complete Shipping Information
Enjoy Free Shipping on all Orders within 5-7 days through DHL!
Track your order using our tracking tool: Track Order
- We aim for same-day order fulfillment on most weekdays and Saturdays, excluding holidays. Orders placed on Saturday night or Sunday will be shipped on Monday.
- Rest assured, all orders from Hillside are shipped discreetly in a padded envelope or a controlled poly-mailer for your privacy.
- We proudly ship Worldwide!
- In the unfortunate event that your item arrives damaged, broken, disfigured, please reach out to us immediately. We'll gladly provide a full refund or return upon reasonable proof.
- Cancellation requests must be submitted via email before your order leaves our fulfillment center.
- If your package is marked as delivered but you can't locate it, first check your mailbox. You can also contact DHL with your tracking number for further assistance.
- During periods of high order volume, please anticipate potential delivery delays. Items that arrive significantly later than expected may qualify for a partial refund, unless prior notice of delay and cancellation options are provided.